Privacy Policy

This document was last updated 16 November 2003.

Third City Solutions Pty Ltd is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement applies to all Third City Solutions Pty Ltd sites, products or services. Please read the complete Third City Solutions Pty Ltd privacy statement.

Collection of your Personal Information.

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before ordering e-mail newsletters, joining a limited-access site, signing up for an event or training, or when purchasing and/or registering Third City Solutions Pty Ltd products. Personal information collected by Third City Solutions Pty Ltd often is limited to name, company, e-mail address, country or location, but may include other information when needed to provide a service you requested.

For example: If you choose a service or transaction that requires payment, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

When you buy and install a new product, we may ask you to register your purchase electronically. We keep this registration information on file with any information you've already given us on previous visits to our Web site.

Third City Solutions Pty Ltd also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the website.

Third City Solutions Pty Ltd also collects information about which pages our customers visit within the website. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of your Personal Information.

We use your personal information for the following purposes:

- To ensure our site is relevant to your needs.

- To deliver services, such as newsletters, events, training or software, that you request or purchase.

- To help us create and publish content most relevant to you.

- To alert you to product upgrades, special offers, updated information and other new services from Third City Solutions Pty Ltd, if you so request.

- To allow you access to limited-entry areas of our site as appropriate.

We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of the website, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won’t merge your personal information with site-visitation data.

Third City Solutions Pty Ltd may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Third City Solutions Pty Ltd or the website; (b) protect and defend the rights or property of Third City Solutions Pty Ltd and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Third City Solutions Pty Ltd employees, users of Third City Solutions Pty Ltd products or services, or members of the public.

Your information may be stored and processed in Australia or any other country in which Third City Solutions Pty Ltd or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Control of your Personal Information.

When you register, or otherwise give us personal information, Third City Solutions Pty Ltd will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Third City Solutions Pty Ltd may send out periodic e-mails informing you of technical services related to a product or service you requested, or confirming you requested a product or service.

Access to your Personal Information.

We will provide you with the means to ensure that your personal information is correct and current.

Some services offered on the website may collect information that is not accessible. However, in such cases, you can access your personal information by contacting Third City Solutions Pty Ltd as described here.

Security of your Personal Information.

Third City Solutions Pty Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Enforcement of this Privacy Statement.

If you have questions regarding this statement, you should contact Third City Solutions Pty Ltd by e-mail.

Changes to this Statement.

Third City Solutions Pty Ltd will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement.

Contact Information.

Third City Solutions Pty Ltd welcomes your comments regarding this privacy statement, please contact us.