Support Agreement
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Third City Solutions prides itself on its commitment to customer support. By
purchasing a Support Agreement, you get access to AMPRO software upgrades to
ensure you always remain up to date. In addition to software upgrades, you also
get no-charge support via phone, fax, email and our web site. |
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Taking out a Support Agreement is a convenient way to ensure you are always
using the latest version of AMPRO. |
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Support Agreements can be taken out for 12 or 24 month periods. |
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Support Agreement features include: |
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- No-charge support via telephone, fax or web support form. We’ll provide
help for questions regarding installation, the functionality of our products,
product usage issues or explanation of error messages.
- Priority email support. |
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- Access to the latest hot fixes for AMPRO. Hot fixes address various issues
uncovered since the last release.
- Access to the latest upgrades for AMPRO. Upgrades contain new features and
enhancements, along with fixes for issues uncovered since the last upgrade. |
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 Pre-Purchase Support
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Users of
Demonstration Versions of AMPRO are entitled to Preliminary Support, which
includes:
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No-charge technical support via telephone, fax or Web
Support Form. We'll provide help for questions regarding installation
problems, the functionality of our products, product usage issues or
explanation of error messages. |
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Post-Purchase Support (Customers without Standard Support)
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Newly registered
users of AMPRO are entitled to Post-Purchase Support which includes:
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No-charge technical support via telephone, fax or Web
Support Form for 14 days from the date you register AMPRO. We'll provide help
for questions regarding installation, the functionality of our products,
product usage issues or explanation of error messages. Refer to Per-Incident
Support or Standard Support for support beyond the first 14 days. |
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Standard Support
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Taking out a
Standard Support Agreement is a convenient way to ensure you are always using
the latest version of AMPRO. Standard Support agreements are renewed annually.
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Standard Support
features include:
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- No-charge
technical support via telephone, fax or
Web Support Form. We'll provide help for questions regarding installation,
the functionality of our products, product usage issues or explanation of
error messages.
- Priority Email
Support. All support emails received by 3 p.m. AEST on working days will receive a response on the
same day. Emails received after 3 p.m. AEST
will receive a response on the morning (AEST) of the next working day at the
latest.
- Discounts on
Third City Solutions’ Products and Services.
- Access to the
latest
Hot Fixes for AMPRO.
Hot Fixes
address various issues uncovered since the last full release. If you are not
experiencing the problems that these Hot Fixes address, it is recommended that
you continue to use the latest full release of the product.
- Access to the
latest
Upgrades for AMPRO. Upgrades contain new features and enhancements, along with fixes for
issues uncovered since the last upgrade. |
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Per-Incident Support (Customers without Standard Support)
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Per-Incident
Support is available to customers outside the 14-day initial support period.
Per-Incident Support charges are available on our products and services price
list.
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Per-Incident
Support features include:
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- Support via Web Support Form for a single question or
support issue.
- Support via telephone or fax for a single question or
support issue.
A support
incident includes answers to questions regarding installation problems, the
functionality of our products, product usage issues or explanation of error
messages. |
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Third
City Solutions Technical Support is available via telephone from 8:30 a.m. to 5
p.m. AEST, Monday through Friday, except Australian national public holidays.
Click here for contact details.
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For issues that fall outside
of the scope of our Technical Support services, such as training, consulting,
data transfers, deployment, software development, and implementation planning,
please send your enquiry to
sales@thirdcitysolutions.com.
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